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Meet the 2016 Mr. Transmission Franchisees of the Year, Lowell and Cindy Hester

Posted on 10/11/2016

Lowell and Cindy Hester

When someone makes a difference in your life, they should be rewarded. The positive impact you have on others deserves to be recognized. That is the purpose of the Franchisee of the Year Awards, and Moran Family of Brands takes these honors seriously. This year, the winners under the Mr. Transmission brand were no strangers to excellent service. So congratulations once again to Lowell and Cindy Hester, the Franchisees of the Year under the Mr. Transmission brand!

Lowell and Cindy Hester are the owners of Mr. Transmission in Sandy Springs, GA. They have been in the system for 18 years, and in that time, Lowell moved from being a center manager to purchasing his own location. Cindy started working at the store in 2008 and serves as President of Marketing and Administrative Operations. This isn’t the first time the Hesters have been recognized for their incredible customer service – the couple has won the Franchisee of the Year Award once before, in 2011. Clearly, the two have figured out the formula to earn their location the top spot. Their involvement with Moran extends to other family, as Lowell’s son, Scott, owns a Mr. Transmission store in Decatur.

“It is a tremendous honor to be named as Franchisee of the Year, and we are humbled that our peers voted us for this award,” said Cindy Hester. “We always strive to treat others who come to us how we would like to be treated as customers. From the time a customer walks through our door, we want to treat them as the most important person in the world.

“Lowell has a saying that ‘you can never go wrong by doing the right thing’, and that is the general philosophy our entire store operates each day.”

The Franchisee of the Year Award is not based on sales volume or other objective measures. Instead, it takes the votes of fellow franchisees, who decide who has most embodied the core values of DRIVE: Dedication, Respect, Integrity, Vision and Enthusiasm. The Franchisee of the Year is someone who has supported their fellow franchisees and the Moran system by being a Franchise Advisory Alliance member, contributing to the Moran mentorship program or offering in-store or centerfield training. The Franchisee of the Year also consistently provides excellent customer service, going beyond the everyday to make every visit to their store an incredible experience.

Here are some of the other Franchisee of the Year Award nominees for Mr. Transmission/Multistate Transmission/Dr. Nick’s Transmission:

  • Tom Layman
  • John Olson
  • Al Martin
  • Jay Pond
  • Jimmy Mitchell
  • Frank & Linda Norton
  • Dean Bingham
  • Lowell & Cindy Hester
  • Tim & Laura Rodifer
  • Tom Costello
  • Nick Bragano
  • Danny O’Rouke

The Hesters will formally receive their Franchisee of the Year Awardat the Moran Family of Brands Convention on October 1 at the San Antonio Marriot Riverwalk Hotel.

Dedication

They consistently follow our company’s vision and mission, and fulfill their responsibilities in that role.

Respect

People who are polite and well-mannered toward their customers and employees, who go out of their way to make sure others are being treated well.

Integrity

They uphold the highest standards in ethics and authority, ensuring that the customer’s interests come before their own.

Vision

These individuals always look to the future, seeking out ways to improve both themselves and the franchise they run.

Engagement

Both franchisees and Staff actively participating in the mission and vision of our company.

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