Moran Family of Brands allows me to be an independent owner when I need to be but provides the guidance and direction needed when I am evaluating my business. Their advice and guidance has allowed me to grow my business in a changing economy.
Alta Mere and SmartView offer a proven business system. It is the reason that I am successful in my everyday operations. Moran offers a successful business model to follow and provides the support and flexibility to allow me to operate my store based on my market needs. My best advice to new franchisees is to follow the system; it works!
Customers rely on you to help and are dependent upon your knowledge to assist them. It is paramount to keep yourself and your employees appraised of the ever changing makeup of today’s automotive industry. Moran Family of Brands provides a constant flow of information and expertise to keep us up-to-date and in the know. This is how we have maintained such great relationships with our customers and peers alike.
For me the road to becoming part of the Moran family was a long, well studied one that included a variety of business enterprises. Among the 30 or so options I considered , about 5 of them were different automotive franchise groups. Moran represented to me the type of family oriented company that would truly partner with me in my attempt to carve out my niche in the small business world. Thankfully, Moran has held true to that vision and provided me with invaluable tools, training and assistance through the early months of my tenure. Thank you!
This is a rewarding business. I enjoy working with my employees, I enjoy providing service to my customers and it has given me the stability needed to raise my family on my terms.
We added Milex Complete Auto Care to our existing Mr. Transmission business in 2010 and it has been nothing but positive for us. We had to invest money for the equipment, but I have no regrets. We have recouped the investment in the time that I thought it would take and I am pleased with the return. We felt adding Milex was necessary to compete and to grow our customer base. We became even more profitable by doing that.
I’ve been building a successful business since 1977. And I believe that one of the main reasons we are successful is that we subscribe to Moran’s mission which is “To Create Customer experiences that result in satisfaction and loyalty.” It is a driving force in how I operate my business on a daily business. Our customers value the commitment we make to customer satisfaction and as a franchisee I value the commitment Moran Family of Brands has made to me as a franchisee to support the building of relationships with customers.
My store motto is “Can’t never could, don’t never did, and won’t never will”. This is a mantra I drill into the minds of every employee because there is nothing that we can’t do. It is through this mindset, the partnership with Moran and my dedication to our customers that I was able to lead the Mr. Transmission and Milex Complete Auto Care into further success in my area. The addition of Milex Complete Auto Care in 2006 has allowed me to grow my service offerings which in turn allowed me to grow my business. The partnership with Moran Family of Brands was instrumental in making the transition work.